If you’re making a motor claim, call +44 (0) 800 328 9076. The motor claims helpline is open 24 hours a day, 365 days a year. If the accident involves injury to any person, the police should be notified immediately.
We don’t use claim forms. Instead, in the first instance please contact the motor claims helpline on +44 (0) 800 328 9076.
Please speak to the claims handler advised to you in the acknowledgment advice that you received. Their contact details are allocated on receipt of your claim. If that information is not easily to hand or you have any further queries, please contact the motor claims helpline on +44 (0) 800 328 9076.
The motor claims helpline will provide you with all the information you need. We’ll agree a plan and keep you informed of progress.
Subject to you having the appropriate level of cover, the following services will be available:
If you have any queries, please phone contact the motor claims helpline on +44 (0) 800 328 9076 and forward any correspondence to the address below.
RiverStone Insurance Limited – Claims, 11-12 Pioneer Court, Morton Palms Business Park, Alderman Best Way, Darlington, DL1 4WD
Refer to your policy for the contact details. If you still need help, contact the motor claims helpline on 0800 328 9076.
If you have a general enquiry in respect of your policy please contact your broker or intermediary. If you have a claims query in respect of your policy please refer to the acknowledgement advice that you received when you notified your claim. In the alternative please contact the appropriate claims helplines detailed in “How do I make a claim?”
RIL is no longer licensed to issue renewals. Please contact your broker or intermediary.
Please contact your broker or intermediary.
Please provide details of the claim to email@example.com or call us on 01473 554177.
Call us on +44 (0) 800 587 6713. To help us handle your claim more efficiently, please have your policy details to hand.
Please call us on +44 (0) 800 587 6713.
If your query is in respect of any of the following please click on the relevant link:
Direct Travel Insurance
If your query is in respect of any other RiverStone Insurance (UK) Limited, Syndicate 3500 or Syndicate 780 policy, please, in the first instance contact your broker or intermediary. In the absence of any such agent please email us at firstname.lastname@example.org and we will assist you.